Rated High in Member Satisfaction

• Health Plus is a Louisiana health plan that offers local customer service to approximately 30,000 northwest Louisiana members.
• Recognized as “one of the most progressive and fastest growing health plans in the country” by Medco at a national conference in 2001.
• Our Account Services team offers our customers one-stop problem solving for any issue.  Previous HEDIS survey results indicate a 90 percent level of member satisfaction.

Technology

We’re building a health plan that is easier to understand

• Health Plus employs a state-of-the-art technology for claims processing and member services.
• Our web site, www.wkhealthplus.com, contains powerful and easy-to-use tools to support member and provider needs.

Choice

The health plans, hospitals and doctors that customers want

• With approximately 1,000 doctors in northwest Louisiana, including the Willis-Knighton Physician Network, our provider network includes an array of outstanding primary care physicians and specialists, as well as the area’s leading teaching hospital.
• Health Plus offers a wide range of health plans, including HMO, POS and PPO health plans.  Flexible and custom benefit designs are available under both fully insured and minimum premium funding arrangements.
• Our health plan portfolio is expanding to include more affordable and flexible options, such as high deductible health plans (HDHPs) that meet health savings account (HSA) and health reimbursement arrangement (HRA) requirements.
• Health Plus supports employers with multi-state operations through its contracted relationship with a national provider network.

Quality

We’re concerned about quality of care

• Health Plus is committed to ensuring the privacy and confidentiality of our members protected health information (PHI) and fully supports the provisions of the Privacy Rule of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Health Plus offers a local forum for receiving and resolving complaints concerning the quality of care.
• Health Plus promotes preventative services such as annual physicals and childhood immunizations.
• Conveniently located hospitals and doctors.

Savings

Offering competitive premiums and member savings programs

• Members enjoy discounts on Willis-Knighton Fitness Center memberships.
• Members can access a vision benefit which provides for a vision exam and value added discounts for eyewear and contact lenses.
• As a wholly-owned subsidiary of Willis-Knighton Health System, Louisiana’s largest hospital system and the Ark-La-Tex’s premier provider of acute care services, Health Plus passes on the savings resulting from the benefits of an integrated healthcare system.

Partnership

Offering dedicated support to employers, brokers and providers

• Through numerous advisory panels, surveys and one-on-one meetings, we listen to our customers and design our health plans and services to meet their needs.
• Health Plus integrates services with Willis-Knighton Work Kare – the Ark-La-Tex’s leading provider of occupational healthcare services.
• Health Plus doesn’t just talk about our service commitment.  We put it in writing, sign it and deliver it to our employer customers – then we live it.

Community

Our commitment is making a difference

• Willis-Knighton Health System also supports the Ark-La-Tex by “tithing to the bottom line.”  For more than 80 years, Willis-Knighton funding has supported worthwhile community projects, activities and organizations.  A few of the organizations that have received significant support from Willis-Knighton are Providence House and the Rescue Mission which target the homeless, the Salvation Army, the American Cancer Society and American Heart Association and the Alliance for Education.  The latter group sought a $1 million pledge to improve public education.  This established the Willis-Knighton Pathways to Excellence program that rewards schools for academic improvement.